Terms and conditions

Starter template. Have it checked by a lawyer or accountant before launch and fill in the fields in brackets.

1. The seller

The eSIMvip online shop (esimvip.ro). Contact: email esimmediagroup@gmail.com, WhatsApp +44 7300 503637.

2. Products

We sell eSIMs for mobile data in Europe, with the data allowance and validity described on each plan.

3. Ordering and payment

Orders are placed on the website and paid by card, using the amount and order code shown. The eSIM is delivered electronically once payment is confirmed.

4. Right of withdrawal

The eSIM is digital content delivered immediately. By placing an order, the customer agrees to immediate delivery and acknowledges losing the 14-day right of withdrawal once the eSIM has been delivered.

5. Refunds

If the eSIM cannot be used for reasons outside our control (for example, the phone does not support eSIM or is carrier-locked), we refund 70% of the eSIM price. Requests must be sent within 7 days of purchase to esimmediagroup@gmail.com or on WhatsApp, with your order code, and the eSIM must not have used any data. If the eSIM does not work because of a problem on our side or the network provider’s, we replace it or refund it in full, as required by law. Refunds are made to the original payment method within 14 days of approval.

6. Compatibility

The customer is responsible for checking that the phone supports eSIM and is not carrier-locked.

7. Complaints

For any complaint, email us at esimmediagroup@gmail.com or message us on WhatsApp at +44 7300 503637. We reply as quickly as possible.

8. Governing law

These terms are governed by Romanian law. If you are a consumer in another country, you keep the rights given by the mandatory consumer protection laws of your country. You may also use alternative dispute resolution via ANPC – ADR (Romania).